Frequently Asked Questions
Q: Where are you located?
A: Mum's the Word does not have a physical location open to the public. We are a small business that is run from inside a home in Northeast San Antonio. Our business is run entirely online.
Q: How do I get my mum? What is the process from ordering through delivery?
A: You may place your order online or by phone. Be sure to have credit card info ready to pay for your mum. You will chose your pickup date and time window when you place your order. Once your order is placed, we will call you to confirm the product(s) you ordered, the spelling of the name, school name/colors, etc. We will also talk about customizations at this time to make sure you are getting exactly what you want. We will also discuss the location for your order pickup. Location of pickup will be outside at a public location in or near the northeast San Antonio area, most likely semi-close to the San Antonio airport.
Q: Our homecoming is tomorrow. Is there still time to make a mum for me?
A: As of the 2022-2023 school year, the answer is most likely "no", unfortunately. We need at least 72 hours to process most orders. Please never hesitate to call us and ask this though, because you never know for sure!
Q: Can you make mums/garters for...
A: Another school- Yes (more than likely)! All we need to know are the school colors and we can make something for any school. If it is a school outside the San Antonio area, do be prepared to travel to pick it up.
A: Youth sports- YES! As long as we have the appropriate colors (and we should), we can make mums/garters for any age! See a sample of a pee-wee garter on our Facebook page, and in our 'garters' photo gallery!
A: Large groups/organizations- Yes, but we do ask that you please give us at least two week's notice for a large group so that we have time to complete the entire order and make each product look great. Large groups could have a separate pickup date and time from other orders, so please call before placing this type of order. We want to make sure you are accurately quoted for your processing time and our website will most likely not calculate this correctly.
A: Babies- No. We do not have the right pink or blue, or the right accessories to go on a baby shower mum. This of course changes if the mum is not a traditional "baby" mum. Please contact us to ask if not!
Q: Do you take preorders?
A: Absolutely. We will take an order as early as you can place it. In fact, we strongly encourage preorders.
Q: How does payment work? Do I have to pay up front?
A: We accept cash and credit cards only- no checks. Payment for the base mum or garter is due before we can start making the order- this is usually made by credit card. Payment for any customization can also take place at the time of the order if you choose. Any customization charges not paid when ordering is due at the time of pickup, and is made in cash.
Q: Can you put a ribbon with my school's name on my order?
A: Yes. If you would like one, we can make one similar to a name ribbon for the same fee as an extra name ribbon. We do not have preprinted ribbons for schools any more since there are so many in San Antonio. It would be nearly impossible to find a ribbon for every school in the area. If you order early enough, you also have the option of providing us with preprinted school ribbon and we will add it to your order at no charge.
Q: Do you have any extra mums for my school?
A: All of our products are made to order, so we will probably never have any extra mums available. However, refer to the question above about making last-minute orders, because it might not be too late for us to make something for you!
Q: Do you have any samples of your work that I can see? How do I see them if you don't have a store location?
A: We have hundreds of samples, all in the form of photos. Photos can be found all throughout the website, and labeled appropriately on our Facebook page. We also have different types of mums grouped together in photo galleries on our website. Please keep in mind that many of these orders have customizations added to them, but if you see something you like, we would love to try and replicate that for you! Link to our most recent Facebook album located here.
Q: Can I order flowers, plants, or homecoming supplies from Mum's the Word?
A: No, we are a business that strictly makes and sells homecoming mums. We are listed on Google as a nursery because that was the closest retailer type to what we do! We apologize for the inconvenience.
Don't see your question here? Please contact us to get it answered!
A: Mum's the Word does not have a physical location open to the public. We are a small business that is run from inside a home in Northeast San Antonio. Our business is run entirely online.
Q: How do I get my mum? What is the process from ordering through delivery?
A: You may place your order online or by phone. Be sure to have credit card info ready to pay for your mum. You will chose your pickup date and time window when you place your order. Once your order is placed, we will call you to confirm the product(s) you ordered, the spelling of the name, school name/colors, etc. We will also talk about customizations at this time to make sure you are getting exactly what you want. We will also discuss the location for your order pickup. Location of pickup will be outside at a public location in or near the northeast San Antonio area, most likely semi-close to the San Antonio airport.
Q: Our homecoming is tomorrow. Is there still time to make a mum for me?
A: As of the 2022-2023 school year, the answer is most likely "no", unfortunately. We need at least 72 hours to process most orders. Please never hesitate to call us and ask this though, because you never know for sure!
Q: Can you make mums/garters for...
A: Another school- Yes (more than likely)! All we need to know are the school colors and we can make something for any school. If it is a school outside the San Antonio area, do be prepared to travel to pick it up.
A: Youth sports- YES! As long as we have the appropriate colors (and we should), we can make mums/garters for any age! See a sample of a pee-wee garter on our Facebook page, and in our 'garters' photo gallery!
A: Large groups/organizations- Yes, but we do ask that you please give us at least two week's notice for a large group so that we have time to complete the entire order and make each product look great. Large groups could have a separate pickup date and time from other orders, so please call before placing this type of order. We want to make sure you are accurately quoted for your processing time and our website will most likely not calculate this correctly.
A: Babies- No. We do not have the right pink or blue, or the right accessories to go on a baby shower mum. This of course changes if the mum is not a traditional "baby" mum. Please contact us to ask if not!
Q: Do you take preorders?
A: Absolutely. We will take an order as early as you can place it. In fact, we strongly encourage preorders.
Q: How does payment work? Do I have to pay up front?
A: We accept cash and credit cards only- no checks. Payment for the base mum or garter is due before we can start making the order- this is usually made by credit card. Payment for any customization can also take place at the time of the order if you choose. Any customization charges not paid when ordering is due at the time of pickup, and is made in cash.
Q: Can you put a ribbon with my school's name on my order?
A: Yes. If you would like one, we can make one similar to a name ribbon for the same fee as an extra name ribbon. We do not have preprinted ribbons for schools any more since there are so many in San Antonio. It would be nearly impossible to find a ribbon for every school in the area. If you order early enough, you also have the option of providing us with preprinted school ribbon and we will add it to your order at no charge.
Q: Do you have any extra mums for my school?
A: All of our products are made to order, so we will probably never have any extra mums available. However, refer to the question above about making last-minute orders, because it might not be too late for us to make something for you!
Q: Do you have any samples of your work that I can see? How do I see them if you don't have a store location?
A: We have hundreds of samples, all in the form of photos. Photos can be found all throughout the website, and labeled appropriately on our Facebook page. We also have different types of mums grouped together in photo galleries on our website. Please keep in mind that many of these orders have customizations added to them, but if you see something you like, we would love to try and replicate that for you! Link to our most recent Facebook album located here.
Q: Can I order flowers, plants, or homecoming supplies from Mum's the Word?
A: No, we are a business that strictly makes and sells homecoming mums. We are listed on Google as a nursery because that was the closest retailer type to what we do! We apologize for the inconvenience.
Don't see your question here? Please contact us to get it answered!